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Teesside First Aid - FAQ


Teesside First Aid – FAQ

In this section we have listed Teesside First Aid – FAQ.

Please find below a list of the most frequently asked questions and the answers to those questions.

If you cannot see and answer to the question please do not hesitate to contact us via the contact page

Why should I choose Teesside First Aid?

We are a professional training establishment and our training methods have ensure a 100% pass rate to date.

All our instructors are quality assured and to maintain their status must undertake their own CPD training to stay current and ensure they are using the latest up to date information and skills.

In addition by training with us you will receive:

  • CPD Certified qualification regulated by Ofqual
  • Students get a CPD credit time statement
  • Weekly refresher videos for training completed
  • Student dashboard with access to downloadable content – student manuals etc

How do I book a course with Teesside First Aid?

Please look on our booking a course page for full details.

I am in childcare/teaching and my certificate needs to meet Ofsted requirements

All our courses are accredited by recognised awarding bodies. In the case of Ofsted courses our  Level 3 course fully meet Ofsted requirements; the Level 3 course is the course required for childminders.

Can I invoice my employer for the cost of the course?

Yes. However I will need a contact name, postal address, email address, purchase order number and written confirmation from the Company to confirm the details.

How do I pay?

You will receive an electronic invoice from us for the course you have booked on. Within the invoice are details for paying via a bank transfer.

All monies should be paid prior to the course starting unless agreed prior; please refer to our Payment Policy

What if I have to cancel my booking?

Sometimes life throws us a “curve-ball” and plans need to be changed.

If you have to cancel I will offer you alternative dates to complete your course.

Please let me know as soon as you can if you need to make any changes.

If you book on a TQUK course I cannot make any changes to a course 7 days prior to it starting – this is outside my control.

When will I receive my certificate?

Once you have completed the course I send all the paper work off to ProTrainings Europe who will process them within 24 hours.

The certificates are sent to me shortly afterwards and then I will post them out to you; usually within 3 working days of you passing the course.

What is blended first aid training?

Teesside First Aid is one of the few centres that has been approved to run blended first aid training.

Blended training is where the course is split over part online and part classroom training.

This has a major advantage to any employer and to the student as the amount of classroom time is reduced. For instance for the Level Paediatric course instead of 2 days in the class you only need to do 1 day with me and the online part.

For FAW courses the reduction in classroom time is:

FAW Level 3 – 2 days instead of 3

EFAW Level 2 – 3 hours instead of 6

FAW Re-qualifying – 1 day instead of 2

What if I do not pass the course?

Teesside First Aid proudly has a 100% pass rate on all its courses.

There may be rare occasions where a student needs to be referred for extra training and these instances an extra hour or 2 will be needed to get you up to speed and pass your course.

How long is my certificate valid for?

This varies from course to course.

Paediatric First Aid and the FAW courses are valid for 3 years.

All our students have access to an online student dashboard where all your information is kept and you will receive an automatic email reminder when your certificate is due and invite you to book back with us for the next course.

How many First Aiders does my workplace need?

Guidance on the numbers of First Aiders needed in your workplace can be found on the Health and Safety Executive website.

Are the courses suitable for beginners?

Yes, all courses are suitable for beginners. To attend a Refresher First Aid at Work (two-day) course candidates must have a valid First Aid at Work certificate.

I have a First Aid at Work certificate but it is not from Teesside First Aid, can I still come on the refresher course?

Yes, as long as you have a valid First Aid at Work certificate that has not expired beyond 1 month, you can book on the course

Will a First Aid course show me how to administer medicine?

Simple answer….NO.

A First Aid course will not show you how to administer medicine. First Aid is the immediate treatment given to someone injured or taken ill before the arrival of professional medical help. On a First Aid course you will learn many important life-saving techniques.

How do I choose the right first aid training course?

The first aid training course depends on the activities carried out in your workplace and the number of employees that you have.

Please get in touch if you are not sure what course you need and we will be glad to help you with this.

What if I have a disability?

The majority of the course is practical and involves group participation. Practice during the class involves touching and being touched.

You will be required to demonstrate to the tutor that you are physically able to perform set first aid tasks. If you are unable to perform first aid for the tutor to assess competency, then you may not meet the requirements for the First Aid Certificate.

Do you have First Aid courses for children?


We have a specific Junior First Aid course which we can run simultaneously as a Parent First Aid course so parents (Grandparents, Aunts, Uncles etc.) and children can learn together.

Should we have an AED at our workplace?


“The Resuscitation Council (UK) strongly suggests a policy of early attempted defibrillation”

The guidelines also point out that with every minute of delay from the onset of Sudden Cardiac Arrest (SCA) to defibrillation; the chances of survival diminish by 10%. After 10 minutes the chances of survival are almost zero. For optimum survival rates as part of the chain of survival, defibrillation should occur within the first 4-6 minutes following a SCA, after this time brain damage begins to occur.

With the average response time of emergency services in the UK being 10 minutes, the big question is:

Where is your nearest AED?

Does SCA really happen in the workplace?

Yes – sudden cardiac arrest can strike virtually anyone – man or woman, young or old – anywhere, anytime and often without warning. In fact, 13 percent of workplace fatalities are from sudden cardiac arrest.

Many factors in the workplace can increase the risk of SCA or limit the timely delivery of potentially lifesaving defibrillation therapy:

  • An ageing work force, particularly in industrial companies;
  • Work sites with high voltage equipment;
  • Urban locations, which may be difficult for emergency responders to reach due to the need to negotiate traffic, staircases, elevators, escalators or crowds of people;
  • Industrial campuses that may have tight security controls or spread out facilities;
  • Relatively remote locations, which may result in longer response times by emergency medical services

Why should my company purchase a defibrillator?

The person that collapses in the work place is most likely to be a witnessed arrest. In this case early defibrillation would increase survival rates from less than 5% to more than 50%.

What do I need to bring?

All the equipment and supplies are provided by Teesside First Aid.

Please bring a pen and some paper to take some notes. There are some registration forms and a written exam to do as well.

As a rule we will provide tea/coffee/refreshments but not meals, so please bring some lunch for full day courses.

Do you provide courses to groups?

For an accredited course we can run a course from 1 to 12 people, a limit which is set by the awarding bodies.

If it’s a bespoke or non accredited course then the numbers can be agreed prior to the course.

Can we have a Tutor come to our workplace and train our staff?

Yes, this is no problem.

All we require is a room with tables and chairs for up to 12 people plus enough floor space for groups of students to carry out the practical tasks.

We will also require a projector screen or blank wall for the presentations.

Teesside First Aid