Statement – Privacy Policy

This policy sets out how Teesside First Aid uses and protects any information that you give us when you use this website.

Teesside First Aid is committed to ensuring that your personal data is protected. Should we ask you to provide certain information by which you can be identified when using this web site, or by completing forms as part of your course, then you can be assured that it will only be used in accordance with this statement.

Should you need to contact us, you can do so by emailing: [email protected] by calling us on 01429 275060

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. It is important that the information we hold about you is up to date, please let us know if there are any changes to be made by emailing us at [email protected]

This policy applies to all of the websites we operate and covers, what we collect, how and why we collect it, what we do with the information and your rights.

It does not apply to information we hold about companies and organisations, it only applies to personal data we hold about individuals.

Payment – By bank transfer.

We do not at any time store any bank details. No card details are stored by Teesside First Aid.

Information we collect about you and how it is collected

The information listed below may be collected if you register your interest or book on our courses through the website, the legal basis for processing the data is legitimate interests in most cases, to enable us to provide information about your qualifications and improve our services as listed below.

Your employer may purchase a course on your behalf and provide us with your name and work email address so that we can register you on the course and email you joining instructions or your login so that you can start your online training.

We may also receive information about the status of your online training course, which would be provided by ProTrainings, so that where mandatory online training is required for your qualification, we can ensure that this has been completed prior to you attending our classroom training.

• Name
• Contact Information
• Age (only if you are completing a regulated qualification)
• Email Address
• Prior Learning Information – (details of qualifications you already hold)
• Qualifications you would like to obtain
• Billing information
• IP address
• Geographic location

When completing an enquiry form through this website your data is directed to a secure server and not via email making it more secure. However it is important for you to make sure that you maintain the security on your computer when using the internet by updates and alerts, use of a reputable antir-virus/malware software and by taking care when installing plug-ins.

Why we need the information and how it is used and our legal basis for using your data.

• We may use your information to provide you with quotes, course dates and prices and other information requested by you either by email, the contact form on our sites or by telephone. Our legal basis for using the information is Legitimate Interest, so that we can provide you with a service you have requested.

• We may use your contact information to provide you with invoices and receipts, joining instructions, pre and post course information and reminders. Our legal basis for using the information in this way is Legitimate Interest to make sure that you have the information you need for the course that you or your employer has purchased.
• By providing information about your prior learning and current qualifications, we can tailor training or ensure that the training you are undertaking is suitable for you, our legal basis for using this information is Legitimate Interest to make sure that you are qualified and able to gain the qualifications you require and to make sure that your tutor can make sure you get the most from your training.
• We may contact you about other courses or training equipment that you may need to deliver your own courses. Our legal basis would be Legitimate Interest, to help us to grow our business and to help promote continued learning.
• All learners who complete a course with Teesside First Aid have the option to provide feedback through our booking interface. We love to hear how are customers are enjoying our courses and provide them with the opportunity to leave feedback for our services, this is optional and testimonials are selected at random and displayed on our testimonials page on this site. Our legal basis for using the information is Legitimate Interest to promote and improve our services.
• We may need to contact you directly for quality assurance purposes, this may be either us directly or ProTrainings Europe Limited or one of the Awarding Organisations that Teesside First Aid certifies through. The legal basis would be legitimate interest, to ensure that a high quality of training is provided and that our learners have access to certifying bodies in the unlikely event that they have cause to raise a complaint about training provided
• We are obliged to hold information relating to financial transactions, these would include invoices, payment information and statements. Our Legal Basis for retaining this is that we are legally obliged to do so by HMRC.

When we process your personal data for our legitimate business interests we always ensure that we consider and balance any potential impact on you and your rights under data protection laws and if you do not want us to contact you, you have the option to unsubscribe at any time.

Where do we store data.

• Any data inputed to your training dashboard is stored on a secure server with ProTrainings EU.
• Any email information and other data is stored on our secure computer.

Who we share your data with and why we share it.

We only share data where necessary for certification purposes and to provide you with access to online training for certain qualifications which are provided by ProTrainings Europe Limited. We may provide you with equipment information from within our group of companies. Any organisation with whom we share your data has been identified as meeting the requirements under the GDPR regulations.

We may share your data with:-

• Training Qualifications UK – To provide regulated certificates for Teaching/Assessing and Verifying qualifications.
• ProTrainings Europe Limited (our sister company)- To provide certification for First Aid at Work Qualifications and for the online training modules for First Aid Instructor, FPOS, FROS and Pet Instructor Courses.
• ITG Supplies Limited (our sister company) – To provide you with quotes or information about first aid equipment – only at your request.

We may share your information for any of the purpose set out above with strategic partners of service providers who perform services on our behalf, such as marketing, certification or accreditation.

We may also disclose your personal information to third parties, if we are under a duty to disclose or share your personal data for legal or regulatory purposes, in relation to existing or future legal proceedings, for the prevention of fraud/loss or to protect the rights, property, safety of Teesside First Aid, our customers or others.

Updating or Correcting Information

It is important to us that the data we hold is accurate, if your information has changed, please let us know so that we can update it by emailing us at [email protected].

How long we hold the information for

We are obliged to keep some information relating to regulated qualifications for seven years, this information may include:-

• Your name
• The date of your qualification
• Your certificate number(s)
• Course paperwork

Data security

Information is stored by Us on computers located in the UK.

Unfortunately, the transmission of data across the internet is not completely secure and whilst we do our best to try to protect the security of your information. We cannot ensure or guarantee that loss, misuse or alteration of data will not occur whilst data is being transferred.

When we no longer need information, we will always dispose of it securely, using specialist companies if necessary to do this work for us.

Your Rights

Under the data protection legislation, you have the right to ask for copies of your data, to ask for your data to be corrected, you can request erasure of your data, or object to our processing your data You also have the right to prevent your data being used for direct marketing, ask us to restrict the process and where our systems allow, the right to access a copy of the information we hold about you (a subject access request).

If you wish to exercise any of these rights please contact us by emailing [email protected]

If you would like to register any concerns or would like more information about the data we hold, please contact us at [email protected]

For more information about your rights under the General Data Protection Regulations please go to https://www.ico.org.uk